Last updated: October 11, 2026

Red House Needleworks respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information may be collected when you visit redhouseneedleworks.com, make a purchase, join our mailing list, contact us, or otherwise interact with our website.

Information We Collect

When you visit or make a purchase from Red House Needleworks, we may collect information such as your name, email address, billing address, shipping address when applicable, telephone number, order details, and other information you voluntarily provide.

For digital products, we may also retain information related to your purchase and download so that we can process your order, provide customer support, and maintain appropriate business records.

We do not directly store or process your full credit card or payment information. Payments are handled through secure third-party payment processors made available through our website platform.

How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Deliver digital products and purchase confirmations

• Communicate with you about an order or customer service request

• Respond to questions or messages

• Send marketing emails or shop updates if you have chosen to subscribe

• Maintain business and transaction records

• Improve our website, products, and customer experience

• Help detect or prevent fraud, misuse, or security issues

• Comply with applicable legal and tax obligations

We do not sell your personal information.

Email Marketing

If you choose to join the Red House Needleworks mailing list, we may send you emails about new patterns, releases, shop updates, special offers, events, or other news.

You may unsubscribe at any time by using the unsubscribe link included at the bottom of our marketing emails.

Purchasing a product does not automatically require you to subscribe to promotional emails unless you separately choose to do so.

Payments

Payments made through our website are processed by third-party payment providers. Those companies may collect and process your payment information according to their own privacy policies and security practices.

Red House Needleworks does not have access to your complete credit card number.

Squarespace

Our website is hosted by Squarespace. Squarespace may collect information about visitors, website activity, purchases, device information, and other technical data necessary to operate the website and provide ecommerce services.

Squarespace may use cookies and similar technologies to help the website function properly, maintain security, process purchases, and provide website analytics.

Your use of this website may therefore also be subject to Squarespace's privacy practices.

Cookies and Website Analytics

This website may use cookies and similar technologies to help the site function, remember preferences, understand website traffic, and improve the customer experience.

Information collected automatically may include:

• IP address

• Browser type

• Device type

• Referring website

• Pages visited

• Approximate geographic location

• Date and time of visits

• General website activity

Some cookies are necessary for the website and checkout process to function properly. Others may be used for analytics or marketing purposes where permitted.

You may be able to control or disable certain cookies through your browser settings or any cookie preference tools provided on the website.

Third-Party Services

We may use third-party companies to help operate Red House Needleworks, including services for:

• Website hosting

• Payment processing

• Email marketing

• Analytics

• Digital product delivery

• Customer communication

These companies may receive access to certain personal information only as necessary to perform their services.

Their handling of your information is governed by their own privacy policies.

Digital Downloads

When you purchase a digital cross stitch pattern, information related to your order may be used to provide access to the PDF download and to assist you if there is a problem with your purchase.

Digital products are intended only for the purchasing customer and may not be copied, shared, redistributed, or resold except as specifically permitted in the terms accompanying the pattern.

Data Retention

We may retain order information, customer correspondence, and other necessary business records for as long as reasonably required for customer service, accounting, tax, legal, security, and recordkeeping purposes.

Marketing information may be retained until you unsubscribe or request that we stop using it, subject to any information we are legally required to keep.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information we hold about you.

You may also have the right to object to or limit certain uses of your information.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

Children's Privacy

Red House Needleworks does not knowingly collect personal information from children under the age of 18.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the matter.

Security

We take reasonable steps to protect the personal information submitted through our website. However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

Links to Other Websites

Our website may contain links to third-party websites, social media platforms, retailers, or other online services.

Red House Needleworks is not responsible for the privacy practices, security, or content of those third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Red House Needleworks‍ ‍
Louisville, Kentucky
Website: redhouseneedleworks.com‍ ‍

This is a general small-business privacy policy and not legal advice. For a public ecommerce site, it is wise to have the final version reviewed for any state-specific or international privacy requirements that apply to your customers.